Terms and Conditions online138 – Rules for Using Our Platform

1 Member Eligibility

The online138 platform is intended solely for individuals who meet all of the following eligibility requirements. Registration by any party who does not meet these requirements is not permitted and may result in account closure and balance freeze.

• Must be at least 18 years old at the time of registration. This platform does not permit access or use by individuals under the age of 18 under any circumstances.
• Have full legal capacity to enter into binding agreements under the laws applicable in your country or territory.
• Not prohibited by your local laws from participating in online casino or betting activities.
• Register as an individual and not on behalf of any business entity, syndicate, or third party without written authorisation from online138.
• Have never had an account previously closed or suspended due to misconduct, fraud, or breach of terms.

2 Account Registration

Each individual is only permitted to hold one (1) account on the online138 platform only. Holding multiple accounts is a serious breach of our terms and will result in all associated accounts being closed and their balances forfeited.

• Information provided during registration must be accurate, current, and truthful. This includes your full name, date of birth, phone number, and email address.
• The Identity Verification (KYC) process is conducted using secure encryption. Requested documents may include a national ID, passport, or proof of address.
• You are fully responsible for keeping your account information up to date. Any changes to personal details must be reported to customer support.
• Registering with false information, another person's details, or a fabricated identity constitutes fraud and may be reported to the relevant authorities.
• Passwords must be strong and unique. online138 recommends using a combination of uppercase letters, lowercase letters, numbers, and symbols.

3 Deposits & Withdrawals

All financial transactions on the online138 platform are processed through secure, verified payment methods. We support FPX, Touch 'n Go, MAE by Maybank, and local Malaysia bank transfers.

• Minimum deposit is RM 30 for most payment methods available on the platform.
• Deposits are processed instantly and funds will be credited to your account within seconds of payment confirmation.
• Withdrawals are processed within 5 to 15 minutes for most requests. Withdrawals requiring additional review may take up to 24 hours.
• The bank account used for withdrawals must be in the same name as your online138 account. Withdrawals to third-party accounts are not permitted.
• Online138 reserves the right to request additional verification for withdrawals exceeding a certain amount as a security measure to protect members.
• Any attempt to make a withdrawal using unauthorised methods or through an unverified account may result in delays or rejection of the request.

4 Bonuses & Promotions

All bonuses and promotions offered by online138 are subject to specific terms stated in each offer. The following general conditions apply to all promotions unless otherwise stated.

• Each promotion may only be claimed a set number of times. The welcome bonus, for example, may only be claimed once per new member.
• Rollover requirements must be met before bonus funds can be withdrawn. Rollover is calculated based on total wagering amount, not total winnings.
• Players suspected of manipulating the bonus system or colluding with others to meet rollover requirements unfairly may face immediate action.
• Unused bonuses that exceed their validity period will expire automatically and cannot be recovered.
• Online138 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice to members.
• The use of automation software, bots, or other unfair methods to exploit promotions is strictly prohibited.

5 Game Rules

All games on the online138 platform are operated in accordance with international standard game rules, which can be referenced in the help section of each game. Players are responsible for understanding the rules of each game before playing.

• The outcome of all games is determined by a Random Number Generator (RNG) that has been audited and certified by an independent body. No manipulation or cheating is permitted by any party.
• In the event of a technical disruption during a live match, online138 will use server records to determine a fair outcome.
• Confirmed and processed wagers cannot be cancelled. Please review your wagering amount before confirming.
• Minimum and maximum betting limits vary by game and table. Please check the limits displayed in the game interface before playing.
• In the rare event of a game malfunction resulting in an incorrect payout, online138 reserves the right to correct the error.

6 Account Security

You are solely responsible for the security of your online138 account. This includes keeping your password confidential and ensuring no other party has access to your account.

• Never share your password or login credentials with anyone, including family members. Each account is personal and non-transferable.
• If you suspect your account has been accessed without authorisation, contact customer support immediately to lock your account.
• Online138 will never ask for your password via email, SMS, or live chat. Any such request is fraudulent.
• Two-factor authentication (2FA) is available and strongly recommended for all members as an added layer of security.
• Online138 is not liable for any losses resulting from a user's negligence in safeguarding their login credentials.

7 Accepted User Conduct

All online138 members are expected to conduct themselves respectfully and responsibly while using the platform. The following behaviour is strictly prohibited and may result in immediate action against your account.

• The use of third-party software, automated scripts, or bots to assist gameplay or exploit the system.
• Collusion between players to manipulate game outcomes, particularly in games involving other players.
• Money laundering or using the platform for any illegal activity, including fraud, forgery, or tax evasion.
• Abusive language, threats, or harassment directed at customer support staff or other players through any communication channel on the platform.
• Attempting to hack, compromise security, or disrupt the technical functions of the platform in any way.

8 Account Suspension & Closure

Online138 reserves the right to suspend or close any member account if there is reasonable cause to do so, including but not limited to the situations outlined below.

• Breach of any provision under these Terms and Conditions, including holding multiple accounts or providing false information.
• Suspected fraudulent activity, money laundering, or unfair collusion in games.
• Voluntary suspension requests initiated by the member for responsible gaming or other personal reasons.
• Accounts inactive for more than 12 consecutive months may be subject to an administrative fee or automatic closure following prior notice.

In cases where an account is closed due to a terms violation, any remaining balance may be forfeited depending on the severity of the breach. All decisions are made following a thorough internal review.

9 Liability Limits

The online138 platform is provided "as is". While we make every effort to ensure uninterrupted operation, certain limitations on our liability apply.

• Online138 is not liable for any losses arising from technical disruptions, internet connection failures, or device malfunctions on the user's end.
• We are not responsible for the outcome of games you choose to participate in. All bets are the personal decision of the user.
• Information provided on the platform is for entertainment purposes only and should not be considered financial or investment advice.
• The maximum liability of online138 in any case is limited to the total amount you deposited in the 30 days prior to the claim.

10 Changes to Terms and Conditions

Online138 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time in accordance with operational requirements, legal changes, or platform improvements.

• Members will be notified of any material changes to these terms via in-platform notifications or email at least 48 hours before the changes take effect.
• Continued use of the platform after updated terms take effect constitutes acceptance of the revised terms.
• We recommend reviewing this Terms and Conditions page periodically to ensure you are always aware of the latest version.
• The "Last Updated" date shown at the top of this page indicates the current version of this document.

11 Responsible Gaming

Online138 is fully committed to the principles of responsible gaming. We believe gaming should be a source of entertainment, not a burden or source of stress. To that end, we provide a range of management tools to help members stay in control.

• Daily/Weekly Deposit Limit: You can set a deposit limit to control the amount you load into the platform within a given period.
• Session Time Limit: Set session time limits to ensure you do not play for extended periods without a break.
• Voluntary Suspension: If you need a break, you can suspend your own account for a set period — from 24 hours up to 6 months.
• Permanent Self-Exclusion: For those seeking a long-term solution, the self-exclusion option remains available and cannot be reversed once activated.

If you feel your gaming habits are beginning to negatively affect your life or the lives of those around you, we encourage you to seek immediate help through the Responsible Gaming us.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the online138 service, our support team is ready to assist.

• Live Chat: Available 24/7 directly within the platform. This is the fastest way to get immediate assistance.
• Email: [email protected] – for written inquiries that require documentation or supporting evidence.
• Response Time: Live chat is typically answered in under 2 minutes. Emails are responded to within 24 hours on business days.